Blog · Topic
Product
19 articles about product. Practical advice for your appointment-based business.
Is ClaudIA a chatbot or management software?
Replying is the first minute. What happens next — the record, the package, the reminder, the campaign, the report — is what you notice at month end.
- Product
- Business
- Artificial intelligence
- Management
Before you put your clients into a system, ask this
Your client base is the salon's most valuable asset. Five questions about the way out, and the signs a tool intends to keep it.
- Business
- Privacy
- Product
- Management
Does it work with the management software I already use?
The question every salon asks before changing anything. How to check it in two minutes, and what to ask when someone tells you they integrate with everything.
- Scheduling
- Business
- Product
- Management
How to move your clients from one program to another
Switching tools is frightening because of the client base. The four steps of the move, the field almost nobody carries over, and how to check it went well.
- Business
- Product
- Scheduling
- Management
What ClaudIA does not do
No tool does everything. ClaudIA's limits today, what it does do despite what you may read, and how to work out whether it pays off for you.
- Product
- Business
- Artificial intelligence
Clocking in without the hassle: time tracking in an appointment-based business
Working-time records do not have to be a sheet nobody fills in. How to track your team's hours simply and without friction.
- Time tracking
- Business
- Product
- Management
How an AI virtual assistant works (explained without jargon)
How does an AI assistant understand what a client writes and book the appointment? Explained without jargon, using a salon as the example.
- Artificial intelligence
- Product
- Client service
Chatbot or AI virtual assistant: they are not the same thing
Menu-and-button chatbots are not the same as an AI virtual assistant. The difference, and why it matters for your business.
- Artificial intelligence
- Client service
- Product
Digitising your salon: where to start without the overwhelm
Digitising your hair salon is not changing everything at once. A step-by-step route to start with what saves you the most time, with no complications.
- Going digital
- Business
- Product
- Management
How to add a “Book” button on Google and Instagram for your salon
Take a client from finding you on Google or Instagram to having the appointment in two taps. How a booking button works and why it fills the schedule.
- Bookings
- Marketing
- Product
Answering your salon's calls when you cannot pick up the phone
The phone rings while you are working and you cannot answer it. How a voice assistant takes those calls and books the appointment without you stopping.
- Client service
- Product
- Hair salons
Taking a deposit to avoid no-shows in your salon
No-shows empty your schedule and your till. How to ask for a deposit on the services you choose to cut no-shows without scaring clients off.
- Business
- Scheduling
- Product
How to sell session packages in your salon (and track them without notebooks)
Session packages build loyalty and get paid up front, but losing track is easy. How to sell them and follow usage without paper chaos.
- Business
- Loyalty
- Product
The client record in your hair salon: history, colour formula and more
The classic notebook, gone digital. Why keeping a record for each client — with their history and colour formula — improves service and builds loyalty.
- Business
- Loyalty
- Product
Serving clients in several languages in your salon (tourist areas)
In tourist and bilingual areas, answering in the client's language makes the difference. How to do it without speaking the language.
- Client service
- Product
- Hair salons
Which numbers to check every week in your salon (without being an expert)
You do not need to be an accountant to run your salon sensibly. The few numbers worth checking every week to make better decisions.
- Business
- Management
- Product
How to chain combined services without throwing off the schedule
Colour and a cut on the same day, back to back, with no gaps or mix-ups. How to manage combined services to get more out of your schedule.
- Scheduling
- Business
- Product
Let your clients cancel and change their appointment without calling
Letting clients cancel or move an appointment does not empty your schedule: it keeps it up to date and fills the gaps. Why it works better for everyone.
- Scheduling
- Client service
- Product
AI with human control: when your assistant hands the conversation to you
A good AI assistant knows when to step aside and pass a conversation to you. Why human control is key and how it works in practice.
- Artificial intelligence
- Client service
- Product