Solutions · Brows and lashes
The virtual assistant for your brow and lash studio.
Brow and lash work is built on maintenance: a lift, a lamination or a set of extensions needs its touch-up every few weeks. Keeping track of who to remind and replying to Instagram messages, while you work a few centimetres from someone's eye, simply does not mix. ClaudIA answers Instagram and WhatsApp on the spot, leaves the appointment booked and tells each client when their touch-up is due.
ClaudIA onlineThe challenges of brow and lash studios
Touch-ups that have to be remembered
If nobody prompts clients when maintenance is due, many let it slide and the work is lost. Reminding them one by one by hand is not viable.
Short appointments, one after another
With brief services back to back, any pause to answer the phone throws off the whole day's schedule.
Instagram as your shop window
It is where you show results and where people message you to book. Every message not answered in time is a client who does not ask again.
How ClaudIA helps
- Answers Instagram, WhatsApp and calls, resolves questions and books the appointment at any hour.
- Reminds each client when their touch-up is due so maintenance does not lapse.
- Fits short appointments in without you having to stop working.
- Cuts no-shows with reminders before every appointment.
- Gives you your own booking page for your Instagram bio, with your brand: they pick the technique, who with and at what time, with nobody having to sign up.
And once the appointment is booked
- Keeps on file the technique, the mapping and the materials you used with each client.
- Tracks maintenance packages and, if one still has sessions left and is about to expire, warns the client two weeks beforehand: that is money they have already paid you.
- Reminds clients when a touch-up is due, which in brows and lashes is the whole business.
- Writes to those who have not come back for their maintenance, in a campaign you launch.
Built for brow and lash studios
ClaudIA speaks the language of your sector and understands its services, so it looks after your clients the way you would.
- Lash lift
- Lash extensions
- Brow lamination
- Brow shaping
- Tinting
- Microblading
With touch-ups remembered and messages always answered, your clients keep their results and you work with full concentration, without the phone interrupting. Discover everything ClaudIA does for the beauty sector.
Ideas for your business
Practical advice from our blog to get more out of your schedule.
The forgotten touch-up: building loyalty in brows and lashes with reminders
In brows and lashes, the business rests on maintenance. How to get clients back for their touch-up so the work does not lapse.
ReadInstagram for your salon: how to turn followers into appointments
Having followers is nice, but what fills the schedule is appointments. How to use Instagram so your salon turns interest into real bookings.
ReadHow to give every client a personalised experience in your salon
Making each client feel recognised is what brings them back. Ideas to personalise service in your salon without relying only on memory.
ReadFrequently asked questions from brow and lash studios
Does it remind clients when their touch-up is due?
Yes. It keeps track of each client's maintenance — lift, lamination or extensions — and prompts them at the right time, which is what keeps the business going.
Can it book while I am working with a client?
Yes. It answers Instagram, WhatsApp and calls and leaves the appointment booked without you stopping or putting down your tools.
Does it understand the different brow and lash services?
Yes. It knows your services and how long they take, from brow shaping to a full set of individual lashes, and books with the right duration.
What happens if a client wants to change their appointment?
It handles it by message: cancels, suggests alternatives and books the new slot, and the freed-up slot is offered to whoever is waiting.
Discover ClaudIA for brow and lash studios.
Thousands of appointments handled every day in businesses across Spain, Venezuela, Colombia, Peru and Ecuador. You get it at soyclaudia.app: in Spain, from €59 a month plus VAT on the Esencial plan. The first month is free, and no card is needed to try it.