Case study
Nohek Salón: ClaudIA handles 90% of client contact
Adelina answers her salon's phone, WhatsApp and Instagram without putting the scissors down. In one month: 80% fewer no-shows and a fuller schedule.
- Business
- Nohek Salón
- Where
- Carrer d'Arquímedes, 177 · 08224 Terrassa (Barcelona), Spain
- Sector
- Hair and beauty salon
- Channels connected
- Phone, WhatsApp and Instagram
Answering clients without stopping work on the salon floor
In a salon the phone rings exactly when it is hardest to pick up. Someone is mid-service, someone else is waiting, there is an unread WhatsApp and a new question on Instagram. Answering all of it there and then is not always possible.
Every call that goes unanswered, every message left hanging and every question answered too late can end in a lost appointment.
That was Nohek Salón's challenge: to keep looking after the person in the chair without client contact depending on whether Adelina could reply at that moment.
One assistant for the three channels her clients use
Nohek Salón has all three of its inbound channels connected to ClaudIA:
- Phone
Whoever wants an appointment writes or calls on whichever channel suits them, and does not wait for the salon to be free. ClaudIA checks the real availability, offers times and leaves the appointment booked in the schedule.
100% of phone appointments go through ClaudIA
The phone was the hardest thing to keep up with during the working day. Now the calls that are after an appointment are answered by ClaudIA.
Callers do not have to try again because the salon was busy, and Adelina does not have to break off a service to answer. And whatever needs a person does not get lost either: ClaudIA flags it for the team to take over.
ClaudIA handles 100% of the appointments that come in by phone.
From message to appointment, with no work for the team
What changes is not only replying sooner: it is that the conversation ends in an appointment. ClaudIA does not stop at explaining hours and services — it looks at the schedule and books.
So a message that used to stall at “any slots this week?” now ends with the time confirmed. And all of it while Adelina is working with someone else.
ClaudIA online80% fewer no-shows in a single month
The most visible result has been the drop in no-shows: 80% fewer in the first month. The automatic reminders keep the appointment from being forgotten, which is what most no-shows come down to.
For a salon, that is money. Every gap a no-show leaves is working time that does not come back: the hour passes either way, with or without anyone in the chair.
More appointments and a schedule that earns its hours
On top of the hours that stopped being lost come the ones that were won: in that same month more appointments came in.
Answering at any hour, replying instantly and booking with no middleman picks up chances that used to fall through: the person who writes on WhatsApp at night, the one who asks on Instagram while the salon is full, the one who calls when nobody can pick up. The schedule no longer depends on someone being free to answer.
The result after one month
- 90%Client contact handled by ClaudIA
- 100%Phone appointments handled by ClaudIA
- 80%Reduction in no-shows
- Phone, WhatsApp and InstagramChannels connected
- 1 monthTime to these results
- More appointmentsHow the schedule moved
“Now ClaudIA is there when I can't be”
For Adelina, what ClaudIA brings is not having something that replies on its own. It is having someone who keeps answering while she gets on with her work.
It is the difference between a salon that answers when it can and one that answers always: the messages get replied to, the appointments book themselves, and the time to really look after someone stays with whoever is in the chair.
Adelina's own account
She tells it herself, in her own words, on the salon's Instagram.
AI does not have to work instead of you: it has to help you work better
Nohek Salón has made ClaudIA part of how it looks after its clients. Phone, WhatsApp and Instagram, with a single assistant that replies, carries the conversation and books while the team concentrates on the person in front of them.
If you run a salon and the phone, WhatsApp or Instagram eat your day, ClaudIA starts on the number you already have: your clients keep writing where they already write.
The first month is free, and no card is needed to try it.
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